Overview

Returns & Complaints

We understand that sometimes a purchase may not meet your expectations — especially when shopping online. We’ve all been there: the disappointment of receiving something that doesn’t quite fit your needs. That’s why we’ve created a simple, customer-friendly return policy to ensure your complete satisfaction with every order.

Your satisfaction is our top priority. BestPuffVape is proud to be one of the few companies in the vape industry to offer a 30-day return policy on all unused products from the date of purchase. Please review the details below carefully.

100-Day Return Policy

You have 30 days from the date of receiving your order to make a return.
Within 14 days: You’ll receive a full cash refund.
From the 15th to the 30th day: You’ll receive a store voucher equal to the value of the returned product.
All returned items must be unused, unopened, and in their original packaging.
For products subject to excise tax, we cannot accept returns if the tax seals have been broken.
Used products or those with a short expiration date are not eligible for return after 14 days.

These conditions apply to retail customers only.
If you have any questions or need assistance with your return, please contact our customer service team—we’re here to help.

Need help?

In the event of any issues with your order—excluding public holidays or force majeure circumstances—our dedicated customer service team is always ready to assist you. Please contact us within the specified return period to initiate the return or refund process. We are committed to addressing your concerns promptly and ensuring your complete satisfaction with every purchase.