Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery time depends on the warehouse location.
From the European Warehouse: Orders usually arrive within 1–3 working days.
From the China Warehouse: Delivery typically takes 10–15 working days, depending on the destination.
All orders are shipped using DDP (Delivered Duty Paid) logistics, meaning there are no extra customs fees or import taxes, ensuring a smooth and fast delivery experience.
Once your order has been shipped, we will provide you with a tracking number via email or message. You can use this number to track your shipment directly on the courier’s official website. Please note that it may take 1–2 working days for tracking information to update after dispatch. If you experience any issues or cannot locate your tracking number, feel free to contact our customer service team — we’ll be happy to assist you.
No. For your security, we do not store or have access to your credit card information. All payments are processed securely through Paypal’s protected payment system, which uses advanced encryption to ensure your personal and financial data remain completely safe. Your payment details are never shared with sellers or third parties
No, we do not charge any additional sales tax. All prices shown on our store are final and inclusive, with no hidden fees. For international orders, our DDP (Delivered Duty Paid) shipping method ensures that customs duties and taxes are fully covered, so you won’t face any extra charges upon delivery.
Yes, we offer worldwide shipping! Our delivery network covers countries across Europe, North America, and beyond, including the United States, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Portugal, Sweden, Poland, and more.
For most European countries, orders are shipped directly from our EU warehouse with delivery in 1–3 working days.
For other regions, shipments are sent from Shenzhen, China, and typically arrive within 10–15 working days.
Whenever possible, we ship all items in one package to ensure faster and more efficient delivery. However, if your order contains multiple items from different warehouses (for example, both EU and China warehouses), they may be shipped separately. Don’t worry — you’ll receive tracking information for each shipment so you can easily monitor your packages.
If you need to swap an item
Returns and Exchanges
We accept returns for unopened and unused items within 15 days of delivery. To be eligible for a return, the item must be in its original packaging and in the same condition that you received it.
Please contact our customer service team at support@bestpuffvape.com
before sending back your order. Once your return is approved, we’ll provide you with the return address and instructions.
Refunds will be processed to your original payment method within 3–5 business days after we receive and inspect the returned item.
I received the wrong item
We’re sorry for the mix-up! Please contact our customer service team immediately at support@bestpuffvape.com or via WhatsApp. Include your order number and a photo of the item received.
We will arrange a replacement or issue a full refund as quickly as possible, ensuring you get the correct product without any hassle.
My order arrived damaged
We’re very sorry your item arrived in this condition. Please contact our customer service team right away at support@bestpuffvape.com
or via WhatsApp. Include your order number and photos of the damaged product and packaging.
We will arrange a replacement or issue a full refund promptly to ensure you receive a perfect product.
For any authorized returns, please do not send items without contacting us first. Reach out to our customer service team at support@bestpuffvape.com or via WhatsApp. We will provide you with the correct return address and instructions based on your location and order details to ensure a smooth return process.
Always include your order number and details of the issue to help us process your return quickly.
You can reach our customer support team easily through the following channels:
Email: support@bestpuffvape.com
WhatsApp: [+86 18024174651]
Our team is available to assist you before, during, and after your purchase. Whether you have questions about a product, need help with an order, or want to report an issue, we are here to provide quick and reliable support.
Always include your order number and a brief description of your issue for faster assistance.